1. Return & Replacement Window
We want you to love your purchase! If you’re not completely satisfied, you can request a return or replacement within 7 days of delivery.
2. Eligibility for Returns & Replacements
To qualify for a return or replacement, the item must:
✔️ Be unused, unwashed, and in its original condition.
✔️ Have all tags and packaging intact.
✔️ Not be a sale, clearance, or personalized item (unless damaged or defective).
3. Non-Returnable Items
We do not accept returns for:
❌ Items that show signs of wear, washing, or damage caused by the customer.
❌ Sale, clearance, or discounted items (unless defective).
❌ Items returned after the 7-day return window.
4. How to Request a Return or Replacement
1️⃣ Contact Us: Email us at [your email] or message us on [your contact platform] with your order details and reason for return.
2️⃣ Provide Proof: Share clear images of the product, especially in case of damage or defects.
3️⃣ Approval & Pickup: Once approved, we’ll arrange a pickup or guide you on how to ship it back.
4️⃣ Refund/Replacement Process:
- Replacement: A new item will be shipped once we receive the returned product.
- Refund: Once the return is approved, refunds will be processed within 5-7 business days to your original payment method.
5. Refund Method
💰 Refunds will be issued to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).
💡 Cash on Delivery (COD) orders will receive a refund via store credit or bank transfer.
For any questions, feel free to reach out to our support team at jkmerchiverse@gmail.com. We’re happy to help!